Try each of the following steps in order until the issue is resolved:
  1. Open the appropriate membership and select the Membership tab. Mark the Print renewal notices checkbox. To globally mark this checkbox, refer to BB32315.
  2. In the Renewal Notices parameters, if the Exclude members who have received notices after checkbox is marked, ensure that the date entered is after the last date a renewal notice was sent for that constituent. To find when the last one was sent for a particular constituent, open the membership record and click Past Renewals on the Membership tab.
NOTE: Dropped renewals will not be included in the Renewal notices. For more information refer to How to print renewals for dropped memberships (BB34400).

To default the Print renewal notices option to be marked when creating a new membership:

  1. Click Config, Membership Categories
  2. Double-click the appropriate membership category to open it
  3. On the General Information tab, mark the Print renewal notices checkbox
  4. Click Save and Close
  5. Repeat for each membership category for which to print renewals
If the issue still occurs, refer to How to troubleshoot missing or incorrect records in a mailing (labels, envelopes, Quick Letters, etc.).