If a constituent or relationship record has a long name that typically takes up more than one line on a label, test the label truncation to see if a different font size or label type will keep the name on a single line.

Note: Testing label truncation refers specifically to the addressee/salutation length as it would be printed on the specific label format. Since organizations do not have addressee/salutations, you cannot test label truncation with organizations.

  1. On a constituent's record, select the Addressees/Salutations tab. On an individual relationship's record, select the General 2 tab.
  2. Click Test Label Truncation. The Horizontal Label Truncation screen appears
  3. Select Label and Font preferences and select the addressee/salutation type to test
  4. Preview the name formats on the test label to the right. If the name wraps to a second line, it will truncate when printed. 


To test a group of constituent for both horizontal and vertical truncation, run the Label Truncation Report: 

  1. In Labels, select the Format tab
  2. Highlight Truncation Reports and mark the following checkboxes:
    • Print Truncation Reports before label run
    • Check for horizontal truncations
    • Check for vertical truncations checkboxes
    • Also, mark the checkboxes at the bottom to indicate how to handle truncations.

      Label Truncation Report

  3. Print or preview the labels. If truncations exist, the Label Truncation Report Prints. Horizontal truncations are listed first. In the case of vertical truncations, the complete and truncated address contents appear side-by-side, enabling you to decide whether the truncated contents are adequate. To minimize the number of truncated labels, adjust the font size and/or use a different label type. 
 Note: When an Addressee or Salutation is found in the Truncation Report, use the following special characters to insert a line break:
  • A single slash (\) indicates a conditional break in the addressee/salutation.  When the addressee/salutation is printed it will print on two lines if there is not enough space.
  • Double slashes (\\) indicate a hard break in the addressee/salutation.  When the addressee/salutation is printed it will print on two lines each time.