Possible causes include but are not limited to:

  • Payment information was being entered on the default row in the Batch
  • Another batch including this gift is open
  • Batch contains a default gift type of pledge

Try each of the following steps in order until the error is resolved:

  1. Ensure the user has rights to view, add, and edit gifts.
  2. Enter the payment on the second row.
  3. If default gift type for the batch is pledge, change the gift type assigned to the row containing the pledge payment.
  4. Close the other batch containing this gift.