Possible causes include but are not limited to:

  • The backup file was not made through the Blackbaud Management Console (BMC) and/or the data files were renamed
  • Attempting to restore a SQL Server 2005 formatted database to a a SQL Server 2000 instance

Try each of the following steps in order until the issue is resolved:

  1. Restore to a valid backup of the live database

    Note: If the backup was not made through the Blackbaud Management Console (BMC), it will not be able to be restored using the Blackbaud Management Console. Refer to How to schedule a backup through the Blackbaud Management Console (BB97191) for recommended backup procedures.

  2. If the database was previously attached to a SQL Server 2005 instance it cannot be attached back to a SQL Server 2000 instance. You can either:
     
    • Restore the backup database using a SQL Server 2005 instance
      OR
    • Restore to a backup which was made from a SQL Server 2000 instance

Note: If the above steps fail, it may be possible to restore the backup via the SQL Server Management Studio but assisting with this is outside of Blackbaud's scope of support.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.