If the Blackbaud NetCommunity web server loses connection to the RE7 web services server, Blackbaud NetCommunity is not able to communicate with The Raiser's Edge. This means your website cannot access existing data or send new data to The Raiser's Edge. If this happens, some parts such as the Formatted Text and Images parts are not affected by the lost connection. However, the lost connection will impact some of the parts on the site which pull data from The Raiser's Edge. The following list describes how some of the Blackbaud NetCommunity parts are affected by lost connectivity to The Raiser's Edge.
Directory - The directory part uses a query from The Raiser's Edge. If Raiser's Edge o the REWS connection is down, the directory part will not return any results.
Documents - Anonymous users are able to view documents. Provisional and NetCommunity role users are able to view and interact with documents.
Donation Form - While the page may continue to load the functionality lost due to the down connection may render the form inoperable. Fields required such as state, and fund may not populate.
Emails and Acknowledgements - You can send acknowledgements to provisional and NetCommunity role users. You cannot send messages and newsletters from within the Administrative system.
Event Calendar - All users can view the event calendar. On the part options, you set up role rights to add and edit calendar items.
Event Registration Form - You cannot accept event registrations. A 404 Error is reported. Note: When you put a Event Registration Form part in Test Mode, the part behaves as if you have a connection to the Web Service server even if this is not the case. Test Mode allows you to design, style, and test an event registration form part without creating transactions, generating emails, or communicating with Blackbaud Services or The Raiser’s Edge. In Test Mode, you can submit a registration and receive a confirmation, but no transaction is created.
News Reader - Anonymous users, provisional users, and NetCommunity role users can view news reader content.
Poll - Anonymous users, provisional users, and NetCommunity role users can view and interact with the poll.
Quick Search and Site Search - The search tool works, but results are restricted to anonymous user rights or provisional user rights.
Reports (web traffic and email) - Anonymous users, provisional users, and NetCommunity role users can view and interact with reports.
Survey - Anonymous users, provisional users, and NetCommunity role users can view and interact with the survey.
Team Fundraiser (with events enabled) - You cannot accept event registrations. A 404 Error is reported for events.
User Login Form - Registered NetCommunity users are unable to log in to the website if they are linked to constituent records in The Raiser’s Edge. They receive the error message “Unable to login at this time. This includes any user that has a role tied to either a query in Raiser's Edge or The Education Edge. ” Provisional users and supervisor users are able to log in. Anonymous website users can register and log in as provisional users until they are processed in The Raiser’s Edge.
User Profile Form, Giving History, and User Interests - Users cannot access or edit these areas because they only support registered NetCommunity users who are linked to constituent records in The Raiser’s Edge. When a user tries to access these parts, the User Login part appears.
Weblog - If the part settings allow for it, anonymous users can view the weblog, and provisional users and NetCommunity role users can view and interact with the weblog.
Note: It may be necessary to delete all cookies, temporary internet files and clear cache from the web browser prior to accessing the site.
Connect and collaborate with fellow Blackbaud users.