If Blackbaud hosts your database:
Please prepare the information listed below and Contact Support and reference this article.
- A screenshot or the exact wording of the error experienced (if applicable).
- Detailed steps (click by click) to duplicate the issue experienced.
If your Blackbaud software is installed locally at your organization (not hosted by Blackbaud):
If logging into The Raiser's Edge:
Search for the file called BBUpdate.ini and rename all instances to BBUpdate.OLD. Attempt to login again.
If you have a full version of SQL Server installed, and it is set to use Windows Only authentication, grant the users the necessary SQL Server permissions
Contact your database administrator for assistance. The installation or configuration of SQL Server Standard or Enterprise Edition is beyond our SQL Server Scope of Support
Determine the port number and protocols being used by SQL Server and verify that the correct port number is opened in any running firewalls
If updating the workstation does not correct the issue, then update the Deploy information on the server and update the workstation again:
From the server, rename the Deploy.ini to DeployINI.OLD
If logging into The Financial Edge, The Education Edge or Blackbaud Student Information System:
Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.
- Edit the registry
- Go to HKEY_Current_User\Software\Blackbaud\AFNINI_1
Note: If the error occurs when trying to log into the Sample database, then use: HKEY_Current_User\Software\Blackbaud\AFNINI_50
- Select General
- Right-click UserName and select Modify
- Enter Supervisor as the value
- Click OK
- Exit the Registry
- Log in
- If the issue is still unresolved, complete the Raiser's Edge steps above.