Try each of the following steps in order until the issue is resolved:

 
     
    • Check the Gifts tab of the registrant's constituent record to see if there are any outstanding pledges. If so, when committing the batch, unmark the Automatically apply gifts to pledges and recurring gifts checkbox.
     
    • Adjust the gift or edit the registration fees amount by lowering it to the amount of the gift or less.
    To Lower the Amount Applied to the Event within the Batch, highlight the row with the Donor's name.  Click the Link to Event icon at the top of the screen and select Registration Fees.  Change the Amount Applied to be less than or equal to the Gift Amount.