Try each of the following steps in order until the issue is resolved:

  1. Run Donor Acknowledgement Letters for a smaller number of gifts at a time.
  2. If merging conditional letters, identify if there are inactive letters in the Word Merge wizard and delete them.
  3. If you are using Microsoft Word 2007 or Windows Vista, follow these steps:
    1. Minimize The Raiser's Edge, leaving your Donor Acknowledgement Letter parameter file open.
    2. Drag the window to the upper left corner of your screen.
    3. Click Merge.
    4. Drag the Word Merge Wizard screen to the upper left corner of the screen.
    5. Click Finish.
    6. Click Yes on the prompt that appears.