- Go to Records> Open Constituent
- Open the constituent record for the honor/memorial
- Select the Honor/Memorial tab and double-click to open the Tribute record Or, select View> Summaries> Honor/Memorial Gift Summary from the menu bar of the constituent record
- The number of gifts is correct, but the Total amount will not include the pledge payments (Pay-Cash gifts).
- On the Honor/Memorial tab of the constituent record, highlight any other tributes in the list. The gifts may have been applied to the other tribute, particularly if duplicate tributes were created.
- Once you have determined which tribute to delete, highlight it and click Delete. Click Yes when prompted to confirm you want to delete the tribute.
- On the Gifts tab of the constituent record, open the gift that was linked to the deleted tribute.
- On the Tribute tab of the gift, click New Tribute.
- On the New Tribute Gift for [Constituent Name] screen in the Honor/Memorial field, click the binoculars and search for and select the honor/memorial constituent.
- In the Tribute drop-down, select the appropriate tribute.
- Click Save and Close.
- Save and close the Gift.
- Repeat these steps for any other gifts that need to be linked to the correct tribute.