Note: Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup solution.

Print and read all of the following instructions before running the utility.

  1. Verify you are running Microsoft Retail Management Systems version 1.2
  2. Log in to the workstation as a Local Administrator
  3. In the Downloads section of our Support Web site, click Retail Management Systems/QuickSell 2000
  4. Click RMS12_SP2.exe and save the file to the local hard drive on any RMS workstation
  5. Double-click RMS12_SP2.exe
  6. Complete the installation wizard to install SP2

Note: The following information is taken from Microsoft's Store Operations Web site 


The Retail Management System 1.2 Service Pack 2 (SP2) will be a roll-up of all previously released hotfixes. It will include a small set of additional fixes as well as enhanced patch functionality enabled by Windows Installer version 3.0.  

For Windows Installer 3.0 users (which shipped with Windows XP SP2), Retail Management System 1.2 Service Pack 2 includes improved patch functionality allowing users to manage their Retail installation through the Add/Remove Programs dialog in Windows XP. In Add/Remove, users can view their current installation level; see related KB article numbers, and more. 


SP2 includes all bug fixes released previously in a hotfix or in the Service Pack 1 release. Review all problem reports included in SP2 by clicking on the RMS Problem Reports link in the System Requirements section below.  

Payment Processing

Retail Management System 1.2 Service Pack 2 includes changes to enable the availability of comprehensive payment processing from three additional industry-leading acquiring banks. In addition to Citibank Merchant Services, RMS merchants can now benefit from fully integrated card processing from Wells Fargo Merchant Services, Bank of America Merchant Services, and Paymentech. 

Security Enhancements

After installing Service Pack 2 all server names, database names, user names, and passwords stored in the registry are now encrypted to prevent unauthorized access or exploitation of this very sensitive information. Enhancements like these, which help secure your information in our application, are part of our company-wide commitment to Trustworthy Computing.