Let's try each of the following steps in order until the issue is resolved:



  1. Use a field that is not specific to the gift such as a constituent field for the conditional field.

  2. Open the mail merge wizard. Ensure the letter on the gift is included for the conditional mail merge
  3. Mark the constituent to receive one receipt per gift:

    1. Open the appropriate constituent record

    2. Select the Bio 2 tab

    3. Select One receipt per gift in the Receipt type field.



    AND



    1. Click No to mark gifts as receipted

    2. Verify that the gifts are receipted correctly

    3. Create receipts again and select to mark gifts as receipted