Try each of the following steps in order until the error is resolved:

  1. If using a query to filter the search screen, verify that the record being searched for is included in the query or reset the query to the default:
    1. On the Open Records screen, select Options

    2. Click Restore Default Query

    3. Click OK

  2. Enter the search criteria again and click Find Now

  • Verify the search criteria is spelled correctly

  • Click Clear filters on the search screen