Your FTP user name and password display on your profile and on FTP instructions for the different FTP methods. You only need to know your FTP user name and password if you are planning to use one of those file transfer methods.

For example:FTP User Name and Password

If you need to send files for a Support case and they are less than 10M, use the attachment option when viewing your case on Case Central. Your FTP user name and password are not needed to attach files to cases.