Crystal Reports is a business intelligence application, currently marketed to small businesses by SAP SE. It is used to design and generate reports from a wide range of data sources. (definition source: Wikipedia)

Crystal Reports report writing support is a benefit of both the Advantage Professional and the Advantage Priority maintenance plans. (Please refer to the scopes of support regarding the details of this support benefit.)
  • For more information or to upgrade your support, contact blackbaudrenewals@blackbaud.com.
  • For assistance with Crystal Reports, click Chat with Support and reference this article.
  • For further assistance with questions outside of the scope listed above or to receive support if you are an Advantage client, contact your Account Executive.
Note: Support is provided on the version of Crystal Reports that shipped with your Blackbaud software and is limited to reports created using the Blackbaud Report Writer Database (.mdb) format or by connecting directly to the back end of the database via a Data Source Name (DSN) created through an ODBC connection.