Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.


Try each of the following steps in order until the issue is resolved:

    • Edit the registry. Browse to HKEY_CURRENT_USER, Software and rename the Blackbaud key (ex. OLD_Blackbaud).
    • If the issue only occurs when a specific Windows user is logged into the workstation, recreate the Windows Profile.