Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Both the Named Pipes and TCP/IP protocols must be enabled. To verify they are both enabled, refer to the steps for your version of SQL Server:

SQL Server 2008 / 2008R2 / 2012:

  1. Go to Start, Programs, Microsoft SQL Server 2008 / Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012, Configuration Tools, SQL Server Configuration Manager
  2. Expand SQL Server Network Configuration, and highlight Protocols for <InstanceName> (where <InstanceName> is the name of the SQL Instance which your Blackbaud database is attached to)
  3. Verify that TCP/IP and Named Pipes are enabled. If they are not, right click on each protocol, and select Enable

SQL Server 2005:

  1. Go to Start, Programs, Microsoft SQL Server 2005, Configuration Tools, SQL Server Configuration Manager
  2. Expand SQL Server 2005 Network Configuration, and highlight Protocols for <InstanceName> (where <InstanceName> is the name of the SQL Instance which your Blackbaud database is attached to)
  3. Verify that TCP/IP and Named Pipes are enabled. If they are not, right click on each protocol, and select Enable