This message means there are no gifts correctly entered in the batch for the information to be sent to charge the credit cards and/or process the direct debits. Some common reasons this message occurs are:
  • Required fields for credit card and direct debit processing are not present
  • The gifts don't have the appropriate gift type and pay method entered
  • There are no gifts in the batch or EFT transactions/payments have not been generated
  • Authorization and/or rejection codes appear in the batch.


Try each of the following steps in order until the issue is resolved:

  1. Make sure the following fields are present in the batch and are completed as noted:
     
    For credit cards:
    • Type is Cash (Tip: Only cash gifts can be charged. Pledge or recurring gift will not charge!)
    • Pay Method is credit card
    • Authorization code is present and is blank (Tip: Do not enter the CVV code here! It's not needed to process credit cards in Batch.)
    • Rejection code is present and is blank 
    • Cardholder name is filled in
    • Credit card number has a number present as ************ and showing the last four numbers (Tip: Make sure it's asterisks (****) and not question marks (????).)
    • Credit type has a value selected (Visa, MasterCard, etc.)
    • Expires on has a date filled in (Tip: Enter the last date of the month if only month and year are given. For example: 3/2019 can be entered as 3/31/2019 for this field.)
    • EFT? is present and checked (Tip: Only applies if the RE:EFT module is present)
    For direct debits:
    • Type is Cash (Tip: Only cash gifts can be charged. Pledge or recurring gift will not process!)
    • Pay Method is direct debit
    • Rejection code is present and is blank 
    • Bank is present and has value selected
    • EFT? is present and checked (Tip: Only applies if the RE:EFT module is present)
  2. If the RE:EFT module is present, automatically generate transactions to put gifts in the batch. Then proceed with the creating the EFT transmission file.
  3. If there are any authorization and/or rejection codes from processing before, clear them from these fields. You can also go to Tools > Clear Declined Authorization and Rejection Codes within the batch.
  4. If there is only one gift in the batch, ensure it is not entered on the default row (green top row).
  5. Delete and recreate the batch.