If you have your database in your own environment (Blackbaud does not host your database). 
 

  1. Ensure that you have no current gifts that need to be Posted to General Ledger. This can be done by running the pre-posting report in Administration, Post to General Ledger.
  2. Open Configuration and select General Ledger
  3. Create a screen shot of the General Ledger screen to have a record of the settings
  4. Unmark the GL is present option
  5. Go to File > Exit and Sign Out.  Log back in to The Raiser's Edge.
  6. Click Administration, Post to General Ledger and post
  7. Post the invalid gift to an export file.
  8. Delete the export file.
  9. Once the post file is successfully created, go back to Configuration, General Ledger
  10. Mark the Blackbaud General Ledger present checkbox and re-enter the settings from the screen shot
      

If Blackbaud hosts your data, they also handle the integration between The Raiser's Edge and The Financial Edge.  Assistance from Product Support will be required
 
  1. Contact Support and reference this article. 
  2. Ensure that you have no current gifts that need to be Posted to General Ledger. This can be done by running the pre-posting report in Administration, Post to General Ledger.
  3. Notify your Support Analyst, asking them to break the link to the General Ledger.  Await confirmation of this being completed before proceeding.
  4. Go to File > Exit and Sign Out.  Log back in to The Raiser's Edge.
  5. Click Administration, Post to General Ledger and post
  6. Post the invalid gift to an export file.
  7. Delete the export file.
  8. Notify your Support Analyst, asking them to restablish the link to the General Ledger.  You'll be notified when this has been re-established.