Note: If a user tries to log in to the web portal five times in a row with incorrect login credentials, their account will be locked for 30 minutes.

Option 1 -
Primary contacts and site administrators for all hosted organizations can reset Citrix passwords and unlock user accounts:
  1. Log into your profile.
  2. Click on My Blackbaud in top navigation menu.
  3. Click Hosting under "Reset Passwords" in the left navigation menu.
  4. Click Unlock Account beside the appropriate user name.

Option 2 - User Administration

(NOTE: This option is not available when hosted in the EU datacentre, please contact Support to have the account unlocked.)

  1. Browse to your appropriate data center.  You will be directed to the Blackbaud Hosting Services Login Page.
  2. Enter your user name and password and click Log In to access the Blackbaud Hosting Services web portal.
  3. In the Applications frame, double-click the User Administration icon.
  4. In the User Administration screen that appears right-click on the user whose account has been locked and selects Properties
  5. In the Properties screen, select the Account tab and mark Unlock Account. Click Apply, and then click OK