NOTE: The appropriate version of the Citrix Receiver for your local configuration may vary depending upon the version and type of your workstation's operating system. By following the below listed instructions, our Blackbaud Hosting Services web page can auto-detect and assist you in installing the version that is most appropriate for your machine. If not, go to the login page and click on the link for 'Windows' or 'MAC' or use the Auto-detect feature to install the latest version.
 
If you are hosted in our Azure Data Center, please download Citrix Receiver from the Citrix website. At this time, we recommend you install Receiver 4.5. This can be found under the section 'Earlier Versions of Receiver'
 
To download the latest version directly from the login page:
  1. Open your browser and navigate to your datacenter's URL:
  2. Click on the link for "Windows" or "MAC" to download the appropriate version. 
    • Login Page Citrix Download Links

  3. Once downloaded, if the Installer does not start automatically, run the file.
    • NOTE: If you do not have administrative privileges on your machine, please contact your organization's IT department to install the Citrix Receiver for you.
  4. Once installation is complete, click Close or Finish (depending on your Operating System).
    • NOTEIf prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services.
  5.  Return to your datacenter's URL to log in and launch your hosted application.


 
 OR to download the latest version using the Citrix auto-detect feature before reaching the login page:
  1. Open your browser and navigate to your datacenter's URL:
  2. The site will automatically detect whether you have the Citrix Receiver installed. If you do not have it installed, it will prompt you with the following request:
    • Citrix Auto-detect Feature
    • NOTEIf you are accessing Blackbaud Hosting Services using Google Chrome, this prompt will occur each time you access the login page. If the Citrix Receiver is already installed on this machine, choose Skip to Log on to bypass this notification. 
  3. Check the box labeled I agree with the Citrix licence agreement.
  4. Click Install.
  5. Once downloaded, if the Installer does not start automatically, run the file.
    • NOTE: If you do not have administrative privileges on your machine, please contact your organization's IT department to install the Citrix Receiver for you.
  6. Once installation is complete, click Close or Finish (depending on your Operating System).
    • NOTEIf prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services.
  7.  Return to your datacenter's URL to log in and launch your hosted application.