Try each of the following steps in order until the issue is resolved:

  1. Insert the merge field of Addressee in the letter above Organization Name merge field.
     
  2. Mark the Print organization name checkbox on the contact record.
     
  3. Ensure the Organization name merge field is included in the merge document:
    1. In the Quick Letters, edit the merge document.
       
    2. If the Organization name field is missing, place the cursor where it should appear and select Insert Raiser's Edge field, Organization_Name.
       
    3. Click Save and return to RE7.
       
    4. Click Finish to merge the letters and save the changes.
       
    • If the mailing includes organizations with contacts and organizations without contacts and you don't want the contact's addressee to appear, insert a conditional statement based on the Organization Name field:
      1. In the Field name drop-down, select Organization_Name.
         
      2. In the Comparison drop-down, select is not blank.
         
      3. In the Insert this text field, enter a place holder, such as ORGNAME.
         
      4. In the Otherwise insert this text field, enter a place holder, such as ORGADDRESSEE.
         
      5. Click OK.
         
      6. If the conditional statement formula is not visible in the merge document, press Alt + F9.
         
      7. In the formula, delete the ORGNAME place holder and leave the cursor between the quotation marks.
         
      8. Select Insert Raiser's Edge field, Organization_Name.
         
      9. In the formula, delete the ORGADDRESSEE place holder and leave the cursor between the quotation marks.
         
      10. Select Insert Raiser's Edge field, Addressee.
         
      11. Click Save and return to RE7.
         
      12. Click Finish to merge the letters and save the changes.