If your Raiser's Edge is hosted by Blackbaud, try each of the steps in order until the issue is resolved:
  1. The "freeze" may be The Raiser's Edge completing the requested process, such as running a query, import, report, mail merge, or export. If it is still processing, let The Raiser's Edge "sit" for a while to give it chance to complete the task.
  2. If it appears to still be frozen, attempt to manually end session in Citrix client. Then log back into The Raiser's Edge to verify that the user can move about the system.
  3. If the session is still frozen, click Chat with Support, reference this article, and provide the following information so we can assist you:   
  • Affected Blackbaud Application Hosting and Raiser's Edge username(s)
  • The exact steps to duplicate the issue (click by click, or at least what the affected user was working on and the point at which The Raiser's Edge is hanging)

If your Raiser's Edge is locally/self-hosted, try each of the steps in order until the issue is resolved:
  1. Use the Windows function of holding the Alt button and pressing the Tab button. Continue to press the Tab button while holding the Alt button until you have reached the hidden window. 
  2. Click The Raiser's Edge task from the task bar and respond to the dialog that comes back up.
  3. If the dialog does not reappear, force quit The Raiser's Edge and then re-open it.
  4. Reboot the workstation.
  5. Disconnect or remove a user at the server in the Blackbaud Management Console.
  6. Repair or uninstall/reinstall The Raiser's Edge on the workstation.
  7. If The Raiser's Edge keeps freezing, consult The Raiser's Edge system requirements.