Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver] Connection is busy Native error:0 - when opening a constituent record

Error: General ODBC Error:[Microsoft][ODBC SQL Server Driver] Connection is busy with results for another hstmt Native error: 0
Error: Run-Time error '457': This key is already associated with an element of this collection
Error: FE7Shell.exe has generated errors and will be closed by Windows.  You will need to restart the program
An error log is being created

Click Chat with Support and discuss this issue with a support analyst. We may need a copy of your data to resolve it. 

Steps to Duplicate

1. Click Export
2. Open an export
3. Select to Export a file that contains a specific constituent record.  The export will export her information without error.
4. Select Records > Constituents
5. Select to open that constituent record and you'll receive the error.  

Environment

 Reported in version 7.61.790.114 ; Reported in version 7.80.1122.48 ; Duplicated in version 7.82.1514.5

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.