Seasonal addresses do not print in Mail or Reports

When processing a Mail template or including addresses on Reports, seasonal addresses may not print as expected. This can occur when Seasonal Date to and from is selected on the Preferred Address and the correct date is selected for 'Validate addresses as of' on the Address tab of the mailing parameters.

Possible causes:

Addresses do not meet the Seasonal Address criteria
Multiple addresses have the same seasonal address dates

Article Number: 40292

Products:

Raiser_s_Edge_RE

Try each of the following steps in order until the issue is resolved:

In Records, open the constituent whose seasonal address is not printing
Open each address, and verify that one of the addresses meets the date criteria specified in the label or envelope parameters
If multiple addresses are marked as seasonal:
- Verify that the seasonal dates do not overlap
- Update addresses so that only the appropriate seasonal addresses list seasonal dates
  
  Note: To indicate that a donor can be mailed on all days of the year, have at least one address that is not Seasonal.

For more information, refer to The wrong address is printing in Mail, Export, or Reports (BB59042)

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!