Try each of the following steps in order until the issue is resolved: 

  1. Verify that the user name and password (BB266642) used to log in is correct.
    Note: If you change your user name and password on the Web site, there is a 24 hour delay. During this time, use your old user name and password.  
  2. Verify the user has the appropriate rights to perform the tasks of Submit Online Updates and Configure Online Updates