When merging two records and soft credits exist for the relationships, soft credits need to be excluded when merging records if the 'Merge to' record contains only the soft credit gifts. The options for resolving the issue are either to restore to a backup of the database from before the merge was run and rerun the merge as mentioned above or delete the soft credits on the soft credit tab of the gift.
  1. Select the CashSoft gift  from the gifts tab of the constituent.
  2. Highlight the Soft Credit Row
  3. Right Click on the selected row and select delete.
  4. Save and Close the gift.
  5. The Soft Credit Row will now be gone and the correct Hard Credit Gift will appear in its place.
  6. Repeat for each gift.