Try each of the following steps in order until the issue is resolved:
 
  1. Ensure each of the following records are marked to be included in Finance Charge calculations:
     
    • The Products and Billing Items
       
      1. In Records, click Products and Billing Items.
      2. Open a Product or Billing item record and select the Product/Item tab.
      3. Mark the Product/Item is subject to finance/late charges checkbox.
      4. Save and close the record.
      5. Repeat for all products and billing items to be included in the finance charge generation.
         
    • The Student/Individual/Organization record
       
      1. Open each student/individual/organization record.
      2. Select the Bio 1 tab and ensure the student has an active status.
      3. Select the Bio 2 tab and mark the Assess finance charges on balances due from this student/individual/organization checkbox.
      4. Save and close the record.
      5. Repeat for each student/individual/organization to be included in the finance charge generation.
        NOTE: In Payer-Centric systems, this checkbox must be marked on both student and indidual/organization records as well.
         
    • Charges
       
      1. Select the student/individual/organization's Activity tab.
      2. Open each charge to be included in the finance charge generation.
      3. On the General tab of each charge, mark the Include transaction in finance charge calculations checkbox.
      4. Save and close the Charge.

        Note: Marking this checkbox does not affect already generated charges
         
  2. Ensure the Finance Charge is not being generated for another record.
     
    1. Finance charges only calculate based on the charges for which the student/individual/organization is responsible.
    2. If another person is responsible for their charges, that record will receive the finance/late charge.
      1. Select the Student's Bio 1 tab.
      2. If the Billing Option is set to "Assign each charge to a payer's account", review the all payer records to make sure that they have the check-box marked on the Bio 2 tab to Assess finance charges on Asses finance charges on balances due from this individual. 
         
  3. Ensure that a finance charge should be calculated based on the criteria and calculation method selected.

For detailed explanations of the different calculations methods, refer to: