Note: Data backups for NXT clients are limited to the database view only.  Please review the list of fields that will not be included in the database backup request.

A transaction log backup is run every 15 minutes for all data centers except for Sydney. A transaction log backup is run every hour in the Sydney Data Center. A full backup is run once a week over the weekend. Blackbaud shall provide fully restorable, client data backups in accordance with the following:
  • Nightly:  Retained on-site for 1 week
  • Weekly:  Retained off-site for 4 weeks 
  • Monthly:  Retained off-site for 6 months (Monthly backups are taken on the last weekend of the month)

Service Level Agreement: You may request delivery of one (1) copy of a backup per month by creating a case with Support. Data backups stored off-site will be made available within five (5) days of the date of the retrieval request to Customer Support.

For more information, review How to request a backup of your Blackbaud Hosting Services database