The files folder technology, WebDAV, has known incompatibility issues with Macintosh Operating Systems.  Please utilize one of the following methods to access the files folder when working on a MAC OS.

If your database is hosted on the Boston, Orange County, Sydney or EU (Amsterdam) Datacenter, access the files folder through the web client

If on Macintosh OS 10.4 and above and your database is hosted in the Vancouver Datacenter:

  1. Click anywhere on your desktop to bring up the Finder menu bar at the top of the screen
  2. From the menu bar, click Go to expand the dropdown, and select Connect to Server...
  3. In the Connect to Server screen, enter the files folder URL:[SiteID] (replace [SiteID] with your organizations Site ID)
  4. Click the "plus sign" beside the Server Address field to add to Favorite Servers 
  5. A window prompting for your User name and Password will appear. Enter your User name and Password
    • Note:  Please use your Hosting Credentials.  Enter User name as Blackbaudhost\[Username]
    • Note:  Mark the Remember this password in my keychain checkbox if desired