If error persists after running the Update GL Account Number Plugin within The Raiser's Edge
- Click Configuration, General Ledger
Verify the correct debit and credit accounts are listed for the appropriate fund for the gifts and that the GL accounts are active. Make any necessary corrections and re-post.
- If the GL numbers are correct, then make note of the values on this screen so they can be re-entered later
Unmark the Blackbaud General Ledger is present checkbox
- Post the transactions to a file How to post gifts from The Raiser's Edge to a general ledger or accounting program that is not The Financial Edge
Manually update the account numbers in Excel
- Import the transactions into a Journal Entry Batch in the Financial Edge
Click Configuration, General Ledger
- Mark the Blackbaud General Ledger is present checkbox
Re-enter the values on this screen as noted in step 2
NOTE: if your RE database is hosted by Blackbaud, please contact support to remove the integration so these steps can be completed. Once the file is created, contact support so the integration can be established again.