Try each of the following steps in order until the issue is resolved:
 
     
    • In Configuration> Products and Billing Items, open the appropriate refund
       
    • Mark the Allow user to create a Refund Check to be paid through Accounts Payable checkbox
       
    • Click Save and Close
       
    • Click Banks and select the Accounts Payable bank from the drop-down list
       
    • Click Open button next to the bank drop-down list
       
    • On the Bank tab, verify the cash account is defined for both Accounts Payable and Student Billing
       
    • Select the Payments tab
       
    • Mark the checkbox for Accounts Payable One-Time Check and Student Billing Refund Check
       
    • Click Save and Close
       


    If you are unable to select the bank account or are having trouble setting up creating refunds, please refer BB202718 for more detailed information on setting up refunds