Blackbaud is unable to address this issue because it is related to third-party software. For assistance, contact the third-party vendor.

Alternative solutions:

Re-install the standard components from Microsoft Office XP for viewing .JPG, .GIF or .TIF formatted images per Microsoft's solution KB817095.

OR

If the media files are linked (not embedded), then you may convert the actual media files from the original format to another one using a third-party image conversion application. Then remove the link from the Media tab and re-add it using the new format.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.