• Download and install Spyware Cleanup Template 197
       
    • Complete The Financial Edge installation as prompted
       
    • Search for the BBUPDATE.INI file on the workstation and rename it to BBUPDATEOLD.ini
       


    Note: If still experiencing the issue, refer to Trend Micro's  Preventing OfficeScan 7.0 from purging and possibly damaging custom in-house applications (Solution ID: 24049), then proceed with steps 2-3 above.


    Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.