Try each of the following steps in order until the issue is resolved:
- Ensure the report and export have the same parameters for the gifts. For example, ensure the same date range, soft credit options, matching gift options, filters, and gift types are selected.
- Ensure you are comparing the correct fields. For example, ensure you are comparing Total in the report to Summary Information, Total Amount in the export.
- Ensure payments have the same fund as the pledges to which they are applied