If your software is hosted through Blackbaud Hosting Services, refer to How to run a plug-in in a hosted environment.

Download and run the Repair Corrupt Records Key Position Data for Organization Constituents plug-in, which corrects key position data.

Note: Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup solution.

Note: Print and read all of the following instructions before running the plug-in.

  1. Log in to the workstation as a local administrator
  2. Download the appropriate plug-in for your version of The Raiser's Edge:
    • FixKeyPositionDataforOrgRecords.exe: Versions 7.70 - 7.80
    • Save FixKeyPositionDataforOrgRecords.exe to the local hard drive of any workstation with The Raiser's Edge installed
    • Double-click FixKeyPositionDataforOrgRecords.exe
    • When prompted, unzip the files into the \Plugins folder on the workstation. (The default path is C:\Program Files\Blackbaud\The Raisers Edge 7\Plugins.) The EXE file is a self-extracting zip file which contain dobUpdateDBPlugin.vbd, UpdateDB.dat, UpdateDB.mdb and UpdateDBPlugin.dll.
    • Register UpdateDBPlugin.dll on the workstation
    • Have all other users exit and sign out of The Raiser's Edge
    • Log into The Raiser's Edge
    • Click Plug-Ins from the navigation bar. The Plug-Ins screen appears.
    • Click the Repair Corrupt Records Key Position Data for Organization Constituents link
    • Follow the prompts