Phone numbers are not updating on all records when it is changed on one record

Phone number updates on one record are not reflected on other records. This can happen when:

The phone type is marked as Do not share
The address is not shared with another address. In order to share phone numbers, the address itself must first be shared.
The phone numbers are not shared on the constituent records

Article Number: 41219

Products:

Raiser_s_Edge_RE

In version 7.94:
Please note that Phone Sharing functionality is no longer present in The Raiser’s Edge software beginning with version 7.94, and higher.

In version 7.93 and earlier versions:

Ensure that the phone type is not marked as Do not share (BB192490) in Configuration
Ensure the the address is linked (BB27964) with another address
Ensure the phone numbers are marked as shared (BB192490) on the constituent records

For more information, refer to How to share (or unshare) phone numbers (BB192490).

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