DNC stands for Do Not Contact. The DNC column in the phone grid on a constituent record is used to track the phone numbers or email addresses that should not be used to contact the Constituent. If an icon appears in the column, it indicates that the phone number or email address was marked as do not contact.
To mark or unmark a phone number or email address as Do Not Contact:
- In Records, click Constituents
- Open a constituent record
- Select the Bio 1 tab
Locate the section of the record for Phone and Email information:
- To mark a phone number as Do Not Contact, click in the DNC column beside the phone number to populate the field with the icon
- To remove the DNC status, click in the DNC column again to remove the icon