Try each of the following steps in order until the issue is resolved:

  1. Verify the email was not sent to your spam or junk mail folder.
  2. Ensure your email address in your website profile is correct.
  3. If your coworkers are receiving our emails and newsletters, check to see if your email address is formatted in the same way as your coworkers'. If not, try changing the formatting of your email address to match your coworkers' email addresses (e.g., @blackbaud.com).
  4. Try changing your email address to a personal/home email account. If the email goes through successfully, have your IT department ensure the work email server, proxy server, and firewall are not blocking the emails. The website emails are sent from webmaster@blackbaud.com and casenotifications@blackbaud.com, and newsletters are sent from @subscriptions.blackbaud.com. If you do not have another email address, you can easily create a free account. Some providers include the following. We do not endorse any of these nor recommend any of them over others.
  5. Check with your network administrator to ensure your email server or firewall are not blocking emails from webmaster@blackbaud.com and casenotifications@blackbaud.com.
  6. Whitelist the following IP addresses:
    • 68.232.135.231
    • 68.232.141.8
    • 68.232.141.100
    • 68.232.143.100
Note: If you are not receiving the Blackbaud Account update confirmation or Omnibar password reset emails, refer to I did not receive the confirmation or reset password email for blackbaud.com.