If a Crystal Report is emailed, it must be opened in Crystal Reports. Therefore, only email recipients with Crystal Reports installed can open the report.
Alternative solution: Export the report to another format such as an Adobe Acrobat (.pdf) file or a Microsoft Word or Excel file and attach the exported file to your email.
- From the report, click the envelope from the toolbar
- Select Crystal Reports (RPT) for the format
- Select Microsoft Mail (MAPI)for the Destination
- Click OK
- Enter the email address of desired recipient
- Click Send