If a Crystal Report is emailed, it must be opened in Crystal Reports. Therefore, only email recipients with Crystal Reports installed can open the report.

Alternative solution: Export the report to another format such as an Adobe Acrobat (.pdf) file or a Microsoft Word or Excel file and attach the exported file to your email.

  1. From the report, click the envelope from the toolbar
  2. Select Crystal Reports (RPT) for the format
  3. Select Microsoft Mail (MAPI)for the Destination
  4. Click OK
  5. Enter the email address of desired recipient
  6. Click Send