Ensure that Crystal Reports is not already opened on your workstation


Obtain a multi-user license for Crystal Reports from Seagate


Install Crystal Reports locally to each workstation


If using terminal services:

Close all terminal sessions on the terminal server and stop any instances of CRW32.EXE running from any open session with the Citrix desktop

Note: Blackbaud does not support running Raiser's Edge 6 in a Citrix or terminal server environment

Our licensing agreement has changed with Crystal Decisions. Refer to Why is there only one Crystal user license? (BB86090)