This message may occur when General Ledger from The Financial Edge is integrated with The Raiser's Edge. Try each of the following steps in order until the issue is resolved:
If your Raiser's Edge and Financial Edge are hosted by Blackbaud:
Click Chat with Support and reference this article.
If your Raiser's Edge and Financial Edge are not hosted by Blackbaud:
- Ensure your version of General Ledger is compatible with your version of The Raiser's Edge.
- Ensure The Raiser's Edge and General Ledger integration is configured properly.
- If you do not post to General Ledger: (NOTE: This step should only tried by organizations that do not utilize integration to post to the General Ledger in The Financial Edge.)
- In Configuration, click General Ledger.
- Unmark the Blackbaud's General Ledger is present checkbox