Try each of the following steps, in order, until the issue is resolved:

  1. Ensure the constituents who appear on the report did not give gifts that meet the report's criteria. For example, if the report is filtering on a specific campaign of fund, make sure they didn't give any gifts to that specific campaign or fund.
  2. Ensure the constituent who appears on the report does not have a duplicate constituent record.
  3. If filtering on Constituency Code, ensure the constituent who appears on the report has given a gift within the date range of the Date from/Date to on the Constituency Code
  4. On the General tab, select Soft Credit Gifts to soft credit recipient (or Both), if you want to include soft credits.
  5. Delete and recreate the gifts that meet the criteria of the report.