Try each of the following steps, in order, until the issue is resolved:
- Ensure the constituents who appear on the report did not give gifts that meet the report's criteria. For example, if the report is filtering on a specific campaign of fund, make sure they didn't give any gifts to that specific campaign or fund.
- Ensure the constituent who appears on the report does not have a duplicate constituent record.
- If filtering on Constituency Code, ensure the constituent who appears on the report has given a gift within the date range of the Date from/Date to on the Constituency Code
- On the General tab, select Soft Credit Gifts to soft credit recipient (or Both), if you want to include soft credits.
- Delete and recreate the gifts that meet the criteria of the report.