- Enter a new account number that is not already in use
- Renumber the existing duplicate account before adding the new account
If you are not able to find the account, verify that you are able to view inactive accounts.
- Go to Configuration > Business Rules
- Select General
- Under "Exclude inactive accounts from..", un-mark the checkbox for Searches
- Exit and Sign out of FE and back into to FE
- Go back to Records > Account > Open Account and search for the account again