Apply the hard credit gift to the pledge.
For example, Janet pledged $300. Tim made a donation of $100, which Janet was soft credited for. Janet's soft credit cannot be applied to the pledge because no money was received. However, Tim's $100 donation (the hard credit) can be applied to Janet's pledge.
Write-off the pledge for the amount that was soft credited. In the example above, instead of applying Tim's $100 donation to Janet's pledge, write-off $100 from Janet's pledge.
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