Apply the hard credit gift to the pledge.

For example, Janet pledged $300.  Tim made a donation of $100, which Janet was soft credited for. Janet's soft credit cannot be applied to the pledge because no money was received. However, Tim's $100 donation (the hard credit) can be applied to Janet's pledge.


OR


Write-off the pledge for the amount that was soft credited.  In the example above, instead of applying Tim's $100 donation to Janet's pledge, write-off $100 from Janet's pledge.