Try each of the following steps in order until the issue is resolved:
- Change the regional settings to:
Time: hh:mm:ss tt
- If the issue only occurs when the user double-clicks a shortcut to log into The Raiser's Edge:
- On the desktop, right-click the shortcut for The Raiser's Edge and select Delete.
- Click Yes to the prompt confirming you want to delete the shortcut.
- Recreate the shortcut for The Raiser's Edge.
- If it only happens on one workstation, manually update/repair the workstation
- If it occurs right after updating:
- Stop the database engine.
- Run setup.exe from the CD on the machine that houses Blackbaud Management Console selecting to Update/Repair the Blackbaud Management Console.
- Start the database engine..
- Log into updated workstation.