Try each of the following steps in order until the issue is resolved:



 

     
    • Change the regional settings to:

      Date: MM/dd/yyyy

      Time: hh:mm:ss tt
       
    • If the issue only occurs when the user double-clicks a shortcut to log into The Raiser's Edge:
      1. On the desktop, right-click the shortcut for The Raiser's Edge and select Delete.
         
      2. Click Yes to the prompt confirming you want to delete the shortcut.
         
      3. Recreate the shortcut for The Raiser's Edge.