Ensure that the user has full security rights to edit everything in the record. Also, review the following specific values:
  1. In Administration, click Security
  2. Open the appropriate security group
  3. Highlight Records under Group Privileges and click Options
  4. Highlight Constituents under Record Types
  5. In the Miscellaneous Constituent Options frame, check the Ethnicity and Religion checkboxes
  6. Click OK
  7. Check Personal Information under Group Privileges and click Options
  8. Check Personal Information Data Entry
  9. Click OK
  10. Save and close the security group

If the record is synced to a record in Education Edge or Student Billing, break the link between those records to complete the update.