Follow these steps in order until the issue is resolved: 

  1. On the Export screen in the Export file type drop-down, select Comma Separated Values.
  2. On the Export screen in the export file path field, remove the special characters (asterisks, apostrophes, dollar signs).

    Note: If you are exporting to Excel and using a file path containing special characters, we are unable to address this issue because it is related to third-party software. Contact Microsoft for assistance.
     
  3. On the Export screen in the Export file name field, click the ellipses (...) and select a file path on the user's local machine.
  4. Go to Tools, User Options, File Locations, Excel Spreadsheets, select the user's Desktop, click OK.