Request a birthday file for the database to stamp the database with the proper products

If you're able to login using the Supervisor account, but not any other accounts, make sure the other accounts have the correct permissions setup.
  1. Login with the Supervisor account
  2. Go to Administration > Set up system security
  3. Open the account receiving the error
  4. If they have "selected group rights", make sure a group is selected for the user's permissions.
  5. Click Save and Close

If Blackbaud hosts your database:

Contact Support and reference this article.