The Raiser's Edge allows you to produce letters through a Mail Merge Wizard to send to donors or constituents. When using the Mail Merge Wizard, Microsoft Word should automatically launch. Some users notice Microsoft Word does not launch when processing mailings such as Donor Acknowledgement Letters and Membership Cards.
Let's try each of these steps in order until the issue is resolved:
Reboot the workstation.
Recreate the merge document.
Uninstall and reinstall Microsoft Office. For assistance, contact your IT department or qualified computer technician.