If your software is hosted through Blackbaud Hosting Services, refer to How to run a plug-in in a hosted environment.

Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.

Note: Print and read all of the following instructions before running the plug-in.

  1. Ensure all users are logged out of The Education Edge and Faculty Access for the Web.

    Note: When the plug-in is run, users are automatically disconnected from the database and lose any unsaved data.

  2. Log in to the workstation as a local administrator.
  3. Download the appropriate plug-in for your version of The Education Edge:
  4. Save CLEARCONNECTIONS.EXE to the local hard drive of any workstation with The Education Edge installed.
  6. When prompted, unzip the files into the \Plugins folder on the workstation. (The default path is C:\Program Files\Blackbaud\The Financial Edge\Plugins.) The EXE file is a self-extracting zip file which contain ClearConnections.dll and docClearConnections.vbd.
  7. Register ClearConnections.dll on the workstation.
  8. Log into The Education Edge.
  9. Click Plug-Ins from the navigation bar. The Plug-Ins screen appears.
  10. Select the Miscellaneous link.
  11. Click the Clear Orphan Connections link.