If your software is hosted through Blackbaud Hosting Services, refer to How to run a plug-in in a hosted environment.

Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.

Note: Print and read all of the following instructions before running the plug-in.

  1. Ensure all users are logged out of The Education Edge and Faculty Access for the Web.

    Note: When the plug-in is run, users are automatically disconnected from the database and lose any unsaved data.

  2. Log in to the workstation as a local administrator.
  3. Download the appropriate plug-in for your version of The Education Edge:
  4. Save CLEARCONNECTIONS.EXE to the local hard drive of any workstation with The Education Edge installed.
  5. Double-click CLEARCONNECTIONS.EXE.
  6. When prompted, unzip the files into the \Plugins folder on the workstation. (The default path is C:\Program Files\Blackbaud\The Financial Edge\Plugins.) The EXE file is a self-extracting zip file which contain ClearConnections.dll and docClearConnections.vbd.
  7. Register ClearConnections.dll on the workstation.
  8. Log into The Education Edge.
  9. Click Plug-Ins from the navigation bar. The Plug-Ins screen appears.
  10. Select the Miscellaneous link.
  11. Click the Clear Orphan Connections link.